Key features:
- 24/7 availability for P1 (Critical) and P2 (High) incidents
- 15-minute response time for urgent cases
- Business hours support for P3/P4 issues
- Direct access to certified cloud engineers
- Vendor escalation management
- Basic health monitoring
- Pay-per-use pricing model
What’s included:
- Immediate support for severe production problems
- Technical guidance and best practices
- Basic infrastructure monitoring
- Issue investigation and resolution
- Coordination with cloud vendor support when needed