Cloud
Operations

To keep your cloud services running smoothly.

Your infrastructure
in good hands!

Whether you seek a few on-call cloud ops engineers for incident response or a fully managed team to handle your cloud operations end-to-end, we can provide the support you need.

Level 1

Essential cloud support

Get the immediate support you need. Within just 15 minutes of submitting a ticket, experienced cloud engineers will be there to help you resolve critical issues promptly, 24/7.

Ideal for businesses requiring immediate, professional assistance to solve severe production problems. Our team’s expertise spans the entire cloud ecosystem. So whether you’re facing urgent production setbacks or seeking advice to optimize performance, our specialists are ready to get your infrastructure back on track quickly. 

Key features
  • You’ll never be without support with our 24/7 response SLA.
  • Adequate pricing for basic support as insurance for your operations.
CS Purple Next 2 (1)

Purple Next with managed cloud-native infrastructure

Purple Next, a company working on two applications to manage payments and movement of funds in a peer-to-peer ecosystem, required a scalable and highly secure infrastructure. As their original self-hosted monolith was not able to keep up with the pace of projected growth and success, Purple Next made the bold decision to refactor both apps and upgrade them to a fully cloud-native environment.

Read case study
Level 2

Informed support on-call

At the outset of our partnership, our team of Infrastructure Support Engineers meticulously document, understand, and align with your infrastructure, acquiring essential insights and shared permissions. This preparatory work ensures that, in the event of an incident, our response is swift, on the spot, and highly informed.

Our service is designed for those who seek more than just rapid response; it offers a significant advantage over typical vendor support packages, which can be costly and often lack a deep understanding of your infrastructure’s specific needs. This support option works best in combination with Partner Led Support, which allows escalations to the vendor team.

Key features
  • We are fully onboarded into your operations with set communication channels to react immediately.
  • Solutions Architects ready to consult your next steps.

We focus on your results

We help our customers to make informed decisions to get the most out of cloud technology. Take a look at some of the work we've done with our customers.

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Revolgy logo - Bolt
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Level 3

Proactive incident and operations management

Keep your focus on the core of your business, not running your infrastructure. Hand the responsibility over to us and we'll take care of it including a complete understanding of your infrastructure and your business goals. Our work consists of resolving all issues that arise, keeping your infrastructure optimized and efficient, and ready for your business needs as per your guidelines.

Incident management

Think of incident management as insurance for your cloud infrastructure: a full team of engineers ready to jump in whenever you need them most.

Our system will detect any problem and alert our support engineers, who are ready around the clock for any task you need. We have direct lines to Google and Amazon specialists, meaning we can tap into the expertise of the providers themselves for even faster solutions.

Operations management

Operations management takes care mainly of the ongoing tasks to keep your infrastructure up-to-date, secure, financially optimized, and ready for your business operations. We constantly and proactively check your setup, optimize it, and provide recommendations and updates to keep everything running smoothly. If you have any future or ad hoc needs, just give us a ping, and we’ll be there to assist you.

Key features

Implementation of robust incident monitoring system:

  • Monitoring
  • Alerting
  • Logging
Proactive architecture recommendation and services updates including:
  • Cloud Patch management
  • Cloud Upgrade management
  • Cloud Configuration management
  • Toolchain management
  • Business Reviews
  • Ongoing Architecture Review

Why work with revolgy?

Shortcut to technical expertise, credits, easy invoicing and support. Working with us brings all these benefits to your fingertips.

We’re your insurance

Whatever your request, goal, or pitfall could be in the future, we will always be ready to support you — covering it with our expertise or communicating directly with Google or AWS engineers.

Access to new solutions

Technologies are improving quickly, and we are ready to provide you with early access to the newest solutions, possibly heavily improving your business in a few clicks.

There are no hidden costs

How come? The benefits stated above are being fully covered by the cloud vendor. They are sharing the part of their margin to make sure the partner provides all the necessary support to their customers, they most probably won't be able to deliver by themselves (unless you are NASDAQ :)).

25 years

Helping companies maximize their use of IT services

2,000+ customers

Demonstrating the potential of cloud technologies

47 countries

Serving customers around the globe

40+ certifications

Ensuring our capability to manage any project

Provider Led Partner Support (PLES)

PLES is Revolgy’s support service for Google Cloud customers who want extra help without committing to a full Google support contract. Think of us as your go-to team for managing tickets, communicating with Google, and making sure issues get resolved quickly and smoothly.

Why choose PLES?

  • 24/7 critical support: Rapid response for P1 (Critical) and P2 (High) incidents around the clock.
  • Efficient issue handling: P3 (Normal) and P4 (Low) cases managed during business hours (9 AM–5 PM, excluding holidays).
  • Seamless escalations: We manage your ticket escalations with Google, ensuring faster resolutions and less hassle.
Added value
  • Expert mediation: We work with Google on your behalf, coordinating deeper technical investigations when needed.
  • Business continuity: Proactive advice on GCP best practices to keep your environment running smoothly.

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We are more than happy to talk to you.

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