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Operating Cloud Infrastructures

Our secret to operating cloud infrastructures

Learn more about our certifications and approach to managing our clients cloud solutions.

Smooth global
24/7 operation

Several
time-zones

We provide our services 24/7 located at service centers in several time-zones (NOAM, EMEA, APAC), meeting ITIL standards.

Certified
team

Our technical and management staff is certified by our partner platform providers up to date with the latest platform features and best practises.

Sharing knowledge

We’ve built internal documentation with “known alerts”, contingency plans with scenarios that guide the remediation of issues we identified as probable to occur.

"I am here, so you can be sure you application is running safely, smoothly and is available all the time."

George Vogiatzis - Cloud Operations Engineer

Secured and quality
management

ISO/IEC 27001 certification

We are annually re-certified for the ISO/IEC 27001. A valid ISMS certificate is available here.

Standards review

Our standards are regularly reviewed by AWS, based on their specifications and also by ISSI.

Severity models

Security incidents are evaluated based on the agreed severity models and in accordance with CVSS score v3.

Well managed internal capacity

Layer 1 - Core team

Engineers are working in the advanced planned shift mode to cover 24/7/365. L1 agents are always backed by L2/L3 agents.

Layer 2 - Supporting teams

The Core team cooperates with other technical teams at Revolgy (mainly project oriented) to be backed up in the need of more resources.

Layer 3 - Partners teams

The Core team is supported by engineers and product specialists from AWS and Google and also by our network of certified external contractors.

We focus on your results

We help our customers to make informed decisions to get the most out of cloud technology. Take a look at some of the work we've done with our customers.