Service Credits Calculator
Calculate your earned service credits and explore available rewards
SLA Breach Calculator
SLA Breach Type:
Select SLA Type
Critical Response Time (P1) - 50 points
High Response Time (P2) - 38 points
Normal Response Time (P3) - 25 points
Low Response Time (P4) - 13 points
Resolution Time Exceeded - 40 points
System Availability - 30 points
Duration Factor:
Select Duration Factor
Less than 1 hour over SLA (1.0x)
1-4 hours over SLA (1.5x)
4-24 hours over SLA (2.0x)
More than 24 hours over SLA (3.0x)
Severity Multiplier:
Select Severity
Critical (P1) - 2.0x
High (P2) - 1.5x
Medium (P3) - 1.0x
Low (P4) - 0.5x
Number of Breaches:
Calculate Service Credits
Your Results
0
Service Credits Earned
Progress to Next Service
How It Works
Base Points:
Each SLA breach type has a base point value
Duration Factor:
Multiplier based on how long we exceeded the SLA
Severity Multiplier:
Reflects the business impact of the incident
Formula:
Service Credits = Base Points × Duration Factor × Severity Multiplier
Redemption:
Points can be redeemed for additional Revolgy services
Expiration:
Points expire after 24 months from earning date